Customer Experience Representative - $20+

Compensation

: $26,040.00 - $35,890.00 /year *

Employment Type

: Full-Time

Industry

: Retail



Currently hiring for Customer Experience Representative

The Customer Experience Representative (CXR) is the primary point of contact for customer service inquiries as the account manager. CXR Ownership commences from when the initial inquiry is received and continues until completely resolved to the customer's satisfaction. The CXR will demonstrate the ability to solve customer problems, promote process, technology, and system improvements that enhance the customer experience, and establish excellent relationships with customers.

80% via email
20 % via phone

Primary Responsibilities
* As Account Manager, Respond to incoming calls from customers in a timely, professional, and courteous fashion including but not limited to:
o Account registration
o Billing disputes
o Status inquiries
o Movement discrepancies
o Over the Road Service
o Problem Resolution with the Depots, Off Dock CY's, and Service Centers to Assist Customer/Motor Carrier
* Booking Management
o Create Bookings
o Approve Bookings
o Update & Modify Bookings
o Cancel Bookings
* Monitor Customer Email Box

5+ years of customer service

College degree preferred

X: Scottsdale Rd and Frank Lloyd Wright

$20+

M-F: 5am - 5pm




About Aerotek:

We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.



The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-###-#### or email accommodation@aerotek .com for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.

Job Requirements:

Associated topics: counter, courtesy, courtesy clerk, customer service, customer service representative, delivering, retail customer service, retail sales consultant, sales consultant, venta * The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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