Currently hiring for Customer Experience Representative
The Customer Experience Representative (CXR) is the primary point of contact for customer service inquiries as the account manager. CXR Ownership commences from when the initial inquiry is received and continues until completely resolved to the customer's satisfaction. The CXR will demonstrate the ability to solve customer problems, promote process, technology, and system improvements that enhance the customer experience, and establish excellent relationships with customers.
80% via email
20 % via phone
* As Account Manager, Respond to incoming calls from customers in a timely, professional, and courteous fashion including but not limited to:
o Account registration
o Billing disputes
o Status inquiries
o Movement discrepancies
o Over the Road Service
o Problem Resolution with the Depots, Off Dock CY's, and Service Centers to Assist Customer/Motor Carrier
* Booking Management
o Create Bookings
o Approve Bookings
o Update & Modify Bookings
o Cancel Bookings
* Monitor Customer Email Box
5+ years of customer service
College degree preferred
X: Scottsdale Rd and Frank Lloyd Wright
M-F: 5am - 5pm
We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.
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