Broadway National is a family owned and operated full service Facility Maintenance Company. We offer a breakthrough approach in managing maintenance and repair services for our clients on a national and international level. We are also one of America's fastest growing private companies according to Inc. 5000.
Scope of Position:
To coordinate and manage the operational and administrative functions of the client accounts.
Major Duties and Responsibilities:
Receiving all incoming call inquiries, creating work orders and dispatching all work orders
Coordinate daily services with vendors, facility managers, customers, and technicians
Obtaining cost estimates from vendors and reviewing with account management
Following up with clients and projects daily
Maintain high profile customer relationships through phone and email correspondences
Assist the billing department as needed
Manage all aspects of each job and are responsible for each service provided
Associates degree preferred, however equivalent combination of education and experience will be considered
Demonstrated customer service skills; excellent phone etiquette a must!
Strong verbal and written communication skills
Ability to multi-task in a fast paced environment
Pro-active, organized & detail oriented
National retail & facility maintenance experience preferred
Experience working with & managing sub-contractors
Broadway National offers an excellent benefits package:
Medical, Dental and Vision
Company paid Group Term Life Insurance
401 (k) Retirement savings plan (company match)
Paid vacation, sick/personal time and floating holidays
Associated topics: call center, client, client service, customer, customer service representative, phone call, service call, service representative, telephone, telephone activation specialist
* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.