phoenix | Customer Service Representative in Tempe, AZ

Customer Service Representative

  • Broadway National
  • $26,040.00 - 35,890.00 / Year *
  • 446 E Southern Ave
  • Tempe, AZ 85285
  • Full-Time



Broadway National is a family owned and operated full service Facility Maintenance Company. We offer a breakthrough approach in managing maintenance and repair services for our clients on a national and international level. We are also one of America's fastest growing private companies according to Inc. 5000.

Scope of Position:

To coordinate and manage the operational and administrative functions of the client accounts.

Major Duties and Responsibilities:

  • Receiving all incoming call inquiries, creating work orders and dispatching all work orders
  • Coordinate daily services with vendors, facility managers, customers, and technicians
  • Obtaining cost estimates from vendors and reviewing with account management
  • Following up with clients and projects daily
  • Maintain high profile customer relationships through phone and email correspondences
  • Assist the billing department as needed
  • Manage all aspects of each job and are responsible for each service provided


  • Associates degree preferred, however equivalent combination of education and experience will be considered
  • Demonstrated customer service skills; excellent phone etiquette a must!
  • Strong verbal and written communication skills
  • Ability to multi-task in a fast paced environment
  • Pro-active, organized & detail oriented
  • National retail & facility maintenance experience preferred
  • Experience working with & managing sub-contractors

Broadway National offers an excellent benefits package:

  • Medical, Dental and Vision
  • Company paid Group Term Life Insurance
  • 401 (k) Retirement savings plan (company match)
  • Paid vacation, sick/personal time and floating holidays
  • Paid Holidays


Associated topics: client, client service, customer service, customer service representative, guest, representative, service call, service representative, telephone, telephone activation specialist


* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.