Bank Operations Specialist
Employment Type: Full-Time
CIT is a leading national bank focused on empowering businesses and personal savers with the financial agility to navigate their goals. CIT Group Inc. (NYSE: CIT) is a financial holding company with over a century of experience and operates a principal bank subsidiary, CIT Bank, N.A. (Member FDIC, Equal Housing Lender). The company's commercial banking segment includes commercial financing, community association banking, middle market banking, equipment and vendor financing, factoring, railcar financing, treasury and payments services, and capital markets and asset management. CIT's consumer banking segment includes a national direct bank and regional branch network. Discover more at cit.com/about.
Bank Operations Specialist performs the daily operational support functions for the banks business partners, which may include Customer Account Maintenance, Cash Vault Balancing, Document Imaging, Returned Mail Processing, Quality Reviews, Foreign Item Processing, IOLTA Payment Processing, Charge Off Processing, and completing Verification of Deposit requests. This position requires great attention to detail and the ability to multi-task.
Key Responsibilities: Performs operational tasks as needed and dependent on department function. Determines the source of problems and works to resolve them. Quickly communicates and escalates issues to meet individual and department goals. Processes a variety of research requests, adjustments and reconciliations, and account and table maintenance. Communicates and works with internal and external bank partners and vendors. Provides information and statistics for tracking and reporting Key Performance Indicators (KPIs) including department volumes. Reports daily activity via production spreadsheets. Assists with updating department policies and procedures and assists with cross-training staff. Acts as a resource for newer or more junior staff members. Complies with banking policies, regulations, and regulatory statutes.
REQUIRED SKILLS AND EXPERIENCE: Proven customer service skills Knowledge and experience in the financial services industry, to include deposit and/or cash management and/or lockbox processing Proven communication and interpersonal skills with the ability to communicate with prospective and existing customers and banking associates Knowledge of compliance with federal and state regulations pertaining to the banking industry Ability to maintain a high degree of confidentiality Proven organizational, problem solving and analysis skills Solid judgment and decision-making ability Ability to handle multiple tasks simultaneously in a fast paced, diverse and growth-oriented environment Personal computer skills to include various software packages, including word processing, spreadsheet, e-commerce, electronic mail and presentation, and banking systems
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