Client Account Specialist- Animal Health Institute

Employment Type

: Full-Time

Industry

: Miscellaneous



Summary

The Client Account Specialist is responsible for protecting and recovering the Animal Health Institutes client reimbursements. Additionally, this position may participate in any and all all aspects of the revenue cycle including scheduling, registration, charge entry, accounts receivable (A/R) follow up, payment posting and collections. The position is part of the Finance Department at the Animal Health Institute and reports to the Manager of Patient Accounts for the Animal Health Institute.


Essential Duties and Responsibilities

  • Prepare, review, and submit invoices for all Animal Health Institute Departments
  • Print and mail paper invoices
  • Effectively communicate and explain charges/balances to clients
  • Identify and resolve any charge entry delay issues that impact billing
  • Resolve invoice discrepancies
  • Follow up on all invoices from billing through final resolution to ensure timely receipt of payment
  • Process payment postings and adjustments for internal MWU research study accounts
  • Must treat all employees, students, and clients with a high level of respect while providing excellence in customer service, following the guidelines of MWU and the Animal Health Institute
  • Provide support for other MWU clinics as needed.

Perform billing functions to include:

  • Contact payers on unpaid balances
  • Prepare write-off requests with appropriate documentation and submit to the Manager of Patient Accounts
  • Work within the university clinic policies, procedures and guidelines to coordinate and resolve issues through the understanding and application of collection techniques
  • Work system collection reports such as aged trial balances and data searches
  • Prepare and follow up on payment plans
  • Ensure that Federal and state collection/follow-up requirements and regulations are achieved and implement changes directed by regulatory agencies as necessary
  • Identify key issues and take appropriate action to ensure revenue maximization on individual accounts
  • Perform cashiering, billing, refunds to patient and third parties, payment plans, and collections
  • Work in conjunction with the Manager of Patient Accounts to help reach and maintain financial and accounts receivable goals for the clinics
  • Assist with cash posting from EFT, lockbox, Fortis and daily deposits
  • Assist with scanning of daily deposits, billing batches, payment plan documents
  • Skip tracing of bad addresses and correction in system
  • Review and process Patient Financial Hardship Applications
  • Other duties may be assigned

Supervisory Responsibilities

This position has no supervisory responsibilities.


Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. This individual must have the ability to work in a constant state of alertness and safe manner and must have regular, predictable, in-person attendance. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Other qualifications include:

The position requires strict compliance with all policies and procedures. This position requires a significant amount of interaction with the public and many internal customers and therefore, the individual must be able to develop positive rapport effectively


Education and/or Experience

High school diploma or GED and a minimum of 3-5 years of accounts receivable experience working in a healthcare setting or medical office environment required. In addition, a minimum of 1 year of experience working within the veterinary field is required. Knowledge of ICD-10, CPT, HCPCS and medical terminology preferred. Experience working in a team environment with a high focus on excellent customer service and the ability to maintain a professional demeanor, be detail oriented and promote a welcoming atmosphere is essential.


Computer Skills

Computer proficiency in MS Office (Word, Excel, Outlook) is required. Experience using medical practice management software is required.


Language Skills

Intermediate skills: Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.


Reasoning Ability

Basic skills: Ability apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.


Mathematical Ability

Basic skills: Ability to add, subtract, multiply, and divide all units of measure using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to interpret bar graphs.


Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to sit, talk and hear. The employee must regularly use hands to handle or feel and reach with hands and arms. The employee is occasionally required to stand and walk. The employee must frequently lift and /or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.


Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.



Midwestern University is an Equal Opportunity/Affirmative Action employer that does not discriminate against an employee or applicant based upon race, color, religion, gender, national origin, disability, or veterans status, in accord with 41 C.F.R. 60-1.4(a), 250.5(a), 300.5(a) and 741.5(a). Midwestern University complies with the Smoke-Free Arizona Act (A.R.S. 36-601.01) and the Smoke Free Illinois Act (410 ILCS 82/). Midwestern University complies with the Illinois Equal Pay Act of 2003 and Arizona Equal Pay Acts.



Job Requirements:

Essential Duties and Responsibilities

  • Prepare, review, and submit invoices for all Animal Health Institute Departments
  • Print and mail paper invoices
  • Effectively communicate and explain charges/balances to clients
  • Identify and resolve any charge entry delay issues that impact billing
  • Resolve invoice discrepancies
  • Follow up on all invoices from billing through final resolution to ensure timely receipt of payment
  • Process payment postings and adjustments for internal MWU research study accounts
  • Must treat all employees, students, and clients with a high level of respect while providing excellence in customer service, following the guidelines of MWU and the Animal Health Institute
  • Provide support for other MWU clinics as needed.

Perform billing functions to include:

  • Contact payers on unpaid balances
  • Prepare write-off requests with appropriate documentation and submit to the Manager of Patient Accounts
  • Work within the university clinic policies, procedures and guidelines to coordinate and resolve issues through the understanding and application of collection techniques
  • Work system collection reports such as aged trial balances and data searches
  • Prepare and follow up on payment plans
  • Ensure that Federal and state collection/follow-up requirements and regulations are achieved and implement changes directed by regulatory agencies as necessary
  • Identify key issues and take appropriate action to ensure revenue maximization on individual accounts
  • Perform cashiering, billing, refunds to patient and third parties, payment plans, and collections
  • Work in conjunction with the Manager of Patient Accounts to help reach and maintain financial and accounts receivable goals for the clinics
  • Assist with cash posting from EFT, lockbox, Fortis and daily deposits
  • Assist with scanning of daily deposits, billing batches, payment plan documents
  • Skip tracing of bad addresses and correction in system
  • Review and process Patient Financial Hardship Applications
  • Other duties may be assigned

Launch your career - Create your profile now!

Create your Profile

Loading some great jobs for you...