As our Collector I, you will be responsible for performing collection activities associated with various delinquent accounts. Reviews delinquent accounts, determines reasons for delinquency and initiates contact with Credit Union members to resolve delinquency. Responsible for the collection and servicing of all assigned accounts and contacting members to advise of loan responsibilities and use excellent member service, problem solving skills and negotiating skills, offer options of repayment for delinquent loans. Ability to multitask while on the phone and on the computer. Provide exceptional member service to members and internal staff at all times.
Essential Functions and Basic Duties
Assumes responsibility for the effective and efficient administration and performance of Collections functions.
Working knowledge of collection procedures and laws, bankruptcy regulations/disclosure requirements, and general credit reporting guidelines.
One to two years of general collections or loan call service center.
*****Will include Saturday hours*****
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