Compliance Risk Manager Lead

Employment Type

: Full-Time


: Financial Services - Banking/Investment/Finance

Purpose of Job

We are currently seeking a talented Lead Compliance Risk Manager (Digital/Design) for our Phoenix, AZ or San Antonio, TX or Plano, TX office.

Provides second-line independent oversight and guidance regarding business products, services, and processes through a compliance framework to ensure they are executed in accordance with regulatory requirements. In partnership with the business and key stakeholders, continuously drives a strong culture of compliance and demonstrates integrity and professional judgment in protecting the interests of USAA and its members.

Job Requirements

About USAA

USAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level.

In each of the past five years, we've been a top-40 Fortune 100 Best Companies to Work For®, and we've ranked among Victory Media's Top 10 Military Friendly® Employers 13 years straight. We embrace a robust veteran workforce and encourage veterans and veteran spouses to apply.

(17 seconds)

(31 seconds)


  • Anticipates and identifies future needs, opportunities and potential compliance solutions, and leads cross-functional teams through the problem resolution process.
  • Assesses results of data analyses, provides credible challenge and recommends innovative compliance solutions.
  • Develops, designs and delivers compliance strategies to influence business leadership on effective solutions and may represent leadership on complex issues.
  • Maintains and expands expert knowledge of the competitive/regulatory landscape and the company's key challenges.
  • May coordinate and respond to regulatory requirements and requests and ensures the execution of examinations.
  • Executes compliance risk management activities in accordance with enterprise compliance standards.
  • Serves as the technical expert regarding compliance laws and regulations and provides direction to others on complex issues.

  • Bachelor's degree required OR 4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree
  • 8 or more years of risk, compliance, or audit experience required
  • Demonstrated experience working in a highly regulated environment.
  • Expert knowledge of relevant industry regulations and regulatory compliance in a specific area.
  • Advanced knowledge of compliance laws, regulations and regulatory expectations
  • Demonstrated ability to apply advanced knowledge of regulatory compliance to consult and provide insight and guidance.
  • Demonstrated ability to communicate effectively at all levels of management
  • Advanced knowledge of Microsoft Office tools to include Word, Excel and PowerPoint.
  • *Qualifications may warrant placement in a different job level*

    When you apply for this position, you will be required to answer some initial questions. This will take approximately 5 minutes. Once you begin the questions you will not be able to finish them at a later time and you will not able to change your responses.


  • Experience in assessing/developing/implementing Digital/Design policies, standards, and procedures for key Enterprise Information & Experiences Services in order to identify gaps with any regulatory requirements (GDPR, CCPA, GLBA, etc.) and privacy frameworks (AICPA TSP, GAPP, etc.)
  • Ability to communicate the impact of cybersecurity control effectiveness on Digital/Design requirements.
  • Demonstrated ability to monitor for future regulatory changes and provide guidance on required policy, standard, and procedure changes to appropriate stakeholders
  • Experienced with bridging interactions across multiple lines including Legal, Compliance, Risk and Audit Professionals on Digital/Design Regulatory Changes.
  • Experience with communication and change management for Digital/Design along with a strong background in ADA site compliance.
  • Understanding of automated processes and scanning/monitoring technologies for gaps and violations.
  • Knowledge of Agile framework and knowledge of IT Management/Governance frameworks (e.g. COBIT, ISO 2700X, NIST CSF, SANS Top 20 Critical Security Controls)
  • Working knowledge of FFIEC and IT Audit principles, as well as information security policy, standard and procedures related to data security
  • Experience within one or more of the following areas: Information Security, IT Governance, Enterprise Risk Management, Operational Risk and IT Audit
  • CISSP/CISM or similar certification
  • The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

    At USAA our employees enjoy one of the best benefits packages in the business, including a flexible business casual or casual dress environment, comprehensive medical, dental and vision plans, along with wellness and wealth building programs. Additionally, our career path planning and continuing education will assist you with your professional goals.

    * The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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